Privacy Policy

Welcome to drummondread.com's privacy statement. This privacy statement will provide you with information on how we drummondread.com Limited a company incorporated in England and Wales with company number 5435989 (" Drummond Read ", “we ",” our ” and “us ") are committed to respecting and protecting your privacy.

Please read the following to learn about the ways in which we collect, protect and use your personal information through this website: www.drummondread.com (the " Website ").

If after having read this privacy statement, you have any additional questions, please do not hesitate to contact Client Services clientservices@drummondread.com

Introduction

By either registering as a user of any of the services provided by us on this Website or by using the Website generally, you consent to our use and disclosure of your personal information in the manner described in this privacy statement.

In the content of this privacy statement, you will see that a number of words are highlighted. These words are click-through links to additional pages on this Website. We recommend that you click on such links in order to obtain further important information about this privacy statement.

Information that we collect and how we use it

Our primary goal in collecting information from you (including personal information) is so that we can provide you with a smooth, efficient and customised experience. This allows us to provide services and features that most likely meet your needs, and to customise our service and Website to make your experience easier.

If you do not register with us, you will remain an anonymous browser of our Website. Only by registering with us and providing us with personal information will you become personally identifiable to us. You will not, however, be able to use a number of our services without first registering with us.

We collect a variety of information from you, including personal information:

  • automatically by way of way of cookies and other data collection devices; and
  • by you providing us with certain information when you register with us and/or use the Website (for example your contact details).

Additional information may be required from you depending on your use of this Website. For example:

  • we may require you to insert your credit card details and we may use this information to charge you for the services that we provide to you;
  • if you choose to use our Discussion Forums, or other message areas or leave feedback for other users, we will collect that information;
  • any personal correspondence sent to us by you may also be collected into a file specifically for you.

We may use the information that you provide us with, or that is automatically obtained from you:

  • to register you with our Website and to administer our Website services;
  • to contact you for market research or to provide you with marketing information we think would be of interest;
  • to provide customer support, improve our marketing and to analyse your usage of the Website;
  • to troubleshoot and resolve disputes;
  • to enforce our Terms of Use
  • to contact you from time to time to keep you informed of our products and services by any one or more of the following methods:
    • Post
    • E-mail
    • Telephone (including mobile phone)
    • Text messaging
    • Or otherwise as may be appropriate

Important: If you do not wish to receive this information on our products and services please tick the opt-out box provided when registering on this Website.

If at any time you would like to be removed from our mailing lists, please send an e-mail to clientservices@drummondread.com with the word "Remove" and your e-mail address (to which we have e-mailed) in the subject line of the e-mail. Please note that it may take up to four weeks for us to delete your e-mail address from our mailing lists during which time you may continue to receive e-mails from us.

Disclosure of the information which our Website gathers

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We will in certain circumstances disclose personal information and other information automatically collected by us to third parties including but not limited to:

  • other companies within the Drummond Read group;
  • our employees, agents and sub-contractors to administer any accounts, products and services provided to you by us now or in the future;
  • anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
  • if we are required to do so by law, or if the law allows us to.

We take fraud seriously. In order to protect our clients and us from fraud and theft we may pass on information that we obtain through the Website and from identity checks and other information in our customer records. We may pass this information to other retailers and website providers, and to financial and other organisations including but not limited to the police and other law enforcement agencies.

Security

We have adopted industry standard practices to safeguard the confidentiality and security of your personally identifiable information. These safeguards include but are not limited to encryption and firewalls and should protect unauthorised access to, the amendment of, or loss of any personally identifiable information. You should note however that as computer and internet technology is advancing at an ever increasing rate, no internet security system can provide 100% protection at all times.

Cookies and data collection devices

We automatically track and analyse certain information which is based upon your behaviour on our Website. We do this by using cookies and other devices. Cookies are small files placed on your hard drive that assist us in providing customised services. We also offer certain features that are only available through the use of a "cookie". The information gathered, may include the website that you just came from, which website you next go to, what browser you are using, and your IP address.

Cookies are also used to allow you to enter your password (if applicable) less frequently during a session and help us to provide information which is targeted to your interests. Most cookies are "session cookies" which means that they are deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Website and you may be required to re-enter your password more frequently during a session.

The information gathered by way of these cookies is used to do internal research on our users' interests and behaviour. By monitoring this information, we aim to provide you with a more efficient Website which is hopefully more suited to our users' requirements.

Please remember that cookies do not collect confidential information such as your home address, telephone number or credit card details.

Data Protection Act 1998

We are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Data Protection Commissioner.

Under the Data Protection Act 1998 you have a right to see any personal data that we keep about you. In order to obtain this information you must submit a written request to clientservices@drummondread.com and pay a fee. However, if you are concerned that any information we may hold about you is incorrect, please do not hesitate to contact clientservices@drummondread.com

Links

Please note that the Website may contain links to third party websites. These third party websites are outside of our control.

We are not responsible for third party websites (or their cookies and other data collection devices) and so would recommend that you review their privacy policies carefully.

Eligibility and a special note about children

Children are not eligible to use our services and we ask that minors (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parents or guardians.

The Website is available only to individuals and entities that can form legally binding contracts under applicable law. If you do not qualify, please exit this Website now and do not use this Website.

Changes to the Privacy Statement

In the event that there are any material changes to this privacy statement we will post a message on the home page of our Website notifying you that the privacy statement has been changed. All amendments to this privacy statement will be effective one month after the date the message is posted on the home page.

Objection to this Privacy Statement

If you object to the contents of this privacy statement, please do not register with us or re-visit the Website.

Email us at clientservices@drummondread.com




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